Registration of metering equipment
If you need to register any metering equipment, please complete this form and attach the documents requested.
Note for modem registration (IP address): The fixed IP must be public; private IPs in the following ranges are NOT valid: 10.0.0.0 – 10.255.255.255 / 172.16.0.0 – 172.31.255.255 / 192.168.0.0 – 192.168.255.255 / 127.0.0.0 – 127.255.255.255 / 169.254.0.0 – 169.254.255.255 / 224.0.0.0 – 255.255.255.254"
You can request the registration of the meter, modem (with SIM), or measurement transformers in two ways:
A. From the e-distribución website:
- Access the ‘Registration of measurement equipment’ service.
- Fill in the equipment details.
- Attach the requested documentation (manufacturer's protocols if they are transformers).
- Submit the form.
B. By email:
- Download and fill in the form.
- Send it to: gestcal_alta_edm@enel.com
- In the subject line, indicate the province and one of the following details: contract number, CUPS, or application number.
Equipment replacement
Once registration has been confirmed, you can request installation by:
A. Website (private area): You must be registered.
B. Telephone: Call 900 878 119 and provide:
- CUPS and supply address.
- Item to be replaced.
- Ownership of the equipment.
- Contact person and their mobile number (they must be present and provide the equipment).
C. Supplier:
- ATR request using CNMC forms.
- In the comments section, indicate the name and telephone number of the person who will provide the equipment.
Consult our guide to registering equipment for detailed steps.