Frequently asked questions in the private area

Go to https://zonaprivada.edistribucion.com/areaprivada/s/login/?language=es. Complete the registration request form by attaching the requested documentation. During the registration process, you will receive an SMS on your mobile phone with the code you must provide in order to complete your request. We will review your application and, if everything is correct, we will activate your user. You will receive an email with a link to create a password and access for the first time to the private area. If you don't find this email in your inbox, please check your spam folder as well.

If you are a citizen of the European Union and have a NIE, select "NIE" as the document type. In this case, you will need to attach the images of two documents: the NIE or European Union Citizen Registration Certificate and the passport.

If you are not a citizen of the European Union, select "NIE document or passport" type and attach an image of the selected document.

To register as a legal representative of a company, you have to attach

1.  Your personal documentation.

2. CIF of the company.

3. An official document accrediting your legal representation (deed of incorporation or similar).

Access to the private area, once all the required fields have been filled in, is not immediate.  The verification of the documentation you have attached requires a check by our team.

Once the documentation has been verified, you will receive an e-mail with the access link, which indicates that the management of your registration request has been completed. Click on the link in the email to complete the process, which will ask you to create a password.

If you do not find this email in your inbox, check your spam folder.

You will have to prove that you are the legal representative of each of them and you can do this in two ways:

1. Request a registration request, as a legal representative, for each of the companies.

2. You can register as an individual and, when you have accessed the private area, add new legal representative roles for each company to your personal profile.

In this case, go to Manage your profile>Verify your profile data. At the bottom of the page, you will find the link to add a new company representative role to your personal profile.

You can add as many legal representative roles as you can credit.

If, as a Representative, you want to know more about how connections are managed, please clic here.

The first access with which you will establish your password, must always be done from the email we will have sent you, after completing all the obligatory fields of the registration.

In the following accesses, your user will correspond to the document with which you have registered: NIF, Passport or NIE.

Click "Reset your password" at the bottom of the page to access the private area. Select the individual tab and click on "Validate". You will receive an email with a link to create a new password and access the private area. Click on the "Recover password" link on the login page. 

You can do this easily, in the section called "Authorization Service". In the tab "GIVE AUTHORIZATION" create a new authorization for another web user to access your information.

In the private area, you will find the authorization service. In the tab "REQUEST AUTHORIZATION", ask for authorization to access the information of a third party not registered in the private area. You will have to attach the requested documentation. The verification of the documentation you have attached requires a check by our team, so the authorization is not immediate. Once the management of your authorization request has been completed, you will receive an email informing you of the result.

If you need help with any of your procedures or want additional information on any subject, you can contact us by e-mail edistribucionweb@enel.com
You will need to attach an image of your NIF, in order to identify yourself as a user of the website.

The usual profile is the identity that you will be able to choose, at the time of registration, and that will allow you to visualize the services in a personalized way, according to your profile. This does not mean that you cannot see the other services, what changes is the order in which they are presented.
All services are available, regardless of the profile you select.

If you don't see the mail in your inbox, check to see if it's in your spam folder. Sometimes, your email security systems may classify this type of communication as spam or junk mail.
In case the mail is not located in either folder, your mail server is probably blocking mail coming to it from the address "webedistribucion_no_reply@enel.com". The administrators of that mailbox have to incorporate the non-reply web address as a secure contact/sender.
Once this change has been made, ask for a password reset again. You should receive the emails correctly.
If not, write to edistribucionweb@enel.com informing us of your correct email address and attach an image of the document you registered with. 

In addition to the personal role, users can have one or more representative roles. Once you have accessed to the private area of the web, in the upper right part of your screen, you can see the icon where you can select the role. To be able to consult the information of your supplies, or the company /ies you represent, use this “ROL” icon, that you will find next to the logout.

Enter your private area and go to the authorization tab "Your authorizations". In the sent tab, the list of authorizations you have given to third parties to access your information will appear and you can click on the "Cancel" button.
If you are not registered, please contact the edistribucionweb@enel.com

If you want to access the private area of ​​the website again, you can contact us by email edistribucionweb@enel.com requesting the activation of your user.
It is necessary that, in the email, you attach an image of your DNI, NIE or passport to be able to identify yourself. You can also prove your identity through a document in which you request user activation and that contains a digital signature. (*)

If everything is correct, we will send you an email informing you that your user has been activated. As soon as you have received this email, you can use the same password you had.
If you don´t remember your password or want to create a new one, you will need to use the “Reset your password” link on the private area access page.

(*) If you will not use a digital signature and in your response you attach a NIE certificate (without a photograph), in order to activate your user, you must attach images of two documents: the NIE certificate plus the passport or identity document of the country of origin including a photograph.