Are you without power and don't know what to do? Find everything you need to get it back.
On this page you can view supply interruptions on the network in real time, check whether your supply point is affected, subscribe to notifications of planned outages and learn how to act in the event of a fault or a dangerous situation
The map shows all active interruptions on the network: both unexpected faults and planned outages due to maintenance work. For each incident you can see the number of affected customers and the estimated time for service restoration, when this information is available.
Please note: the location of faults and works on the map is indicative. It is shown approximately over the affected area, which may vary depending on the configuration of the network. The estimated restoration date always refers to the full resolution of the incident, as the service is restored progressively.
Is your supply affected by the incident?
In addition to the general map, you can check whether your specific supply point is affected by an interruption. You can also find out if your supply is affected by an interruption by consulting our private area in "Your supplies" section.
Knowing how to act in the event of a power outage can save you time and concern. In this section you will find the most useful recommendations for when the power goes out and the most common solutions depending on the type of incident
If you are the holder of a supply point connected to our network, you can sign up for our notification service. This way we will inform you in advance whenever there is a planned outage that affects your supply
With our planned outage search tool you can find out whether we are carrying out works in your area and whether your supply may be affected.
We will avoid an accident and we will be able to better maintain the good condition of the electrical network. Here you will find a form to generate the notice, pointing out the problems you detect.
Faults are unforeseen situations beyond our control that may occur in your installation (home, office or homeowners’ association) or in the distribution network itself. In this section we explain the most common causes
Some situations related to the electricity network pose a real risk to people: they can cause electric shocks, burns, falls or impacts. Here you will find guidelines on how to act safely in each case.
From the Chatbot, which you can find in the lower right part 
, you can carry out the following procedures: