What can cause an incident in the electrical network?
At e-distribución we strive to offer the best service to the users of our network.
- Accidents: cables broken or damaged by shovel excavators, trucks touching overhead power lines when lifting the trailers, etc.
- Weather-related: storms and floods, heavy snow, wind storms, etc., responsible for problems in the grid.
- Fire: is one of the reasons for failures in the grid or may force the disconnection of grids for safety reasons.
- Fauna and vegetation: animals (especially, birds) or tree branches hitting against our lines or installations, tripping the automated grid protection elements that interrupt the supply.
- Broken elements: damaged or broken grid elements, for example, a transformer, insulation elements, etc.
- Supply chain incidents: Incidents in the transmission grid or power plants not associated with the energy grid can occur.
Faults are unexpected situations - always for reasons beyond our controls - that might occur in your installation (at home, at the office, in the block of flats in which you live, etc.) or in the electricity grid. The most common are due to:
Power will be restored within a very short period of time in the case of faults in the grid that can be solved with automated systems. In some cases, the incident might be more serious and we might take more time to have your power restored.
In any case, here are a few tips on what to do in the event of an outage:
How do we act in e-distribución in the event of a breakdown?
As soon as we detect an incident, we launch an action protocol in which different departments intervene in order to restore the service as quickly as possible, always guaranteeing the safety of our technicians.
The control centers coordinate network operation maneuvers and, when necessary, give instructions to our maintenance brigades to go to the scene of the incident and evaluate and repair it as soon as possible.
If the breakdown is serious and affects a large number of users, our priority is always to restore and ensure service to clients who, due to their activity, are especially sensitive: hospitals, emergency services, police or water supplies.
In the event that an emergency situation occurs caused by extreme atmospheric situations in e-distribution, we always work in collaboration with other emergency services, in which the action tasks are coordinated and the action brigades are reinforced with checkpoints.
As soon as you notify us, we will proceed to locate the incident to restore the service as soon as possible, always guaranteeing your safety.
Sometimes, we can repair it using the automatic network management systems that we have in our control centers, so the incident is resolved much more quickly. In others, it is not possible to proceed in this way, so it is necessary to send maintenance technicians to evaluate and repair the fault. Depending on the type, it will take more or less time to solve it, but we will always try, as far as possible, to minimize its duration and the number of users affected.
Please note that the service may return at any time without prior notice, regardless of the forecast information we have provided you. Therefore, repairs should not be carried out taking advantage of the fact that there is no electricity at that time.
Many times, the reason we do not have power is related to our fuxse box, so it is advisable that you know it. It has also been possible to disconnect, for example, as a result of the fact that we have exceeded the contracted power.