Electrical Incidents
What do you need to do in the event of an outage?
Check if there is light on the street or in the community staircase.
2 If there is no light outside either, then it should be a general breakdown or a scheduled outage, in which there are others affected and whose information about the incident, its duration and expected time for its resolution, you can consult directly from the breakdowns map.
If, on the other hand, there is light outside, it probably means that the problem is with your supply. If so:
Disconnect the electrical devices we were using; lower the main switch, wait about 3 seconds and reconnect it (raise it)
If the supply is not restored, you must notify an approved installer to check your installation.
If you still can't get the power back on, you can contact us through the virtual assistant that you will find at the bottom right of this page or at the telephone number corresponding to the Comunidad Autónoma to which you belong and that you will find at the bottom right. bottom of this page .
Discover what the Chatbot can do for you
From the Chatbot, which you can find in the lower right part 
, you can carry out the following procedures:
- Register a breakdown notice quickly, agilely and without waiting.
- Check the status of a notice that you have already opened.
- Notify us of your disagreement with a scheduled job.