Installation bypass

Request the modification of an electrical installation or a new line route by logging into our private area and attaching the necessary documentation.

Request a modification of your installation or a new layout

Information
FAQs

Application channel

Since 4 November 2024, access and connection applications (for both legal entities and individuals) must be submitted exclusively through the private area of our website.
Email is no longer available for new applications, although it remains active for other standard procedures.

The application form is available in the private area.

Access to the private area

Frequently Asked Questions

What are the steps involved in processing my request to reroute utility lines?
- 1. Registration of the customer's application.
  2. Presentation of the quote.
  3. Customer acceptance of the quote.
  4. Execution of the requested works.
  5. Verification of correct execution.
What should you know before you begin?
- To modify an existing installation or request a new route, first identify the type of service required.
  Common changes:
  - Relocating an installation.
  - Undergrounding a power line.
What do you need to start the process?
- To start the process, we need:
  - The exact location of the installation to be diverted.
  - The works project or plans, if available, detailing the requested diversion.
For what reasons can a request be made?
- - Relocation of the main protection box or metering equipment, if this affects the electrical connection.
  - Diverting or undergrounding power lines.
  - Relocation of transformer substations.