Guide to setting up and checking connections

Required documentation based on your ID type

To register, you must attach an image of the front (the side with the photo) of your identity document:

•       National ID (DNI): Image of the front.

•       Foreigner ID (NIE): Image of the front. If your document is a NIE certificate without a photo, please also attach your passport or photo ID from your country of origin.

•       Passport: Image of the side containing the photo.

Registering as a representative of a legal entity

If you are registering on behalf of a company, partnership, or homeowners' association, you must provide your personal documentation along with:

•       The company's Tax ID (CIF).

•       An official document proving your legal representation (e.g., deed of incorporation). For homeowners' associations, the signed minutes appointing you to the role.

If you are the legal representative of a company, you can register employees so they can track connection requests. Here is the process, explained with an example:

Example: User X is the representative of Company Y and wants Employee Z to be able to track its connection requests.

1.     Select the representative role

User X logs into the private area and selects the role of representative for Company Y.

2.     Add the employee

On the private area homepage, go to 'Manage my company' and select 'Add employee'. Fill in the form with Employee Z's DNI and details. You do not need to attach a copy of their DNI.

Employee Z will receive a notification stating they have been added to Company Y. If they already had a web account, they will see two roles: personal and employee of Company Y. If they did not have an account, they will only see the employee role.

3.     Assign requests to the employee

The representative goes to 'Your connection requests', selects the requests they wish to assign to Employee Z, and clicks 'Assign to employee'. They select the employee and save the authorisation. The authorisation is visible at the bottom of the list and can be viewed or deleted at any time.

4.     The employee accesses their requests

User Z selects the role of employee for Company Y and goes to 'Your connection requests', where they will see the assigned requests and be able to track them.

Preliminary step: Choose your profile

Before opening any request, select the profile under which you are acting:

•       Applicant: The developer or customer bearing the cost.

•       Representative: Appointed by the applicant to process the request with e-distribución.

•       Professional Association.

Supply request

From the 'Grid Connection' drop-down in the main menu, select 'New/modified supply'. Choose the request type from five options: new supply, modification of existing supply, builder's temporary supply, short-term supply, or complementary supply.

Next, you must:

•       Provide the property address: postal address if in an urban area, or polygon and plot if in a rural area.

•       Pinpoint on the map where you wish to install the new General Protection Box, or where the existing one is located.

•       Select the property in our database or create a new one, depending on your request.

•       Enter the technical characteristics: property usage/details, and the planned supply points with their voltage and power capacity.

•       Add any relevant details about your request in the 'Remarks' field.

•       Indicate if you wish to receive our assessment for the new network extension, should one be necessary.

•       Attach the requested documentation.

Facilities diversion request

From the 'Grid Connection' drop-down, select 'Diversion of existing electrical facilities'. Indicate the facility to be diverted using any of the CUPS associated with it, or by its address. On the map, pinpoint the exact location of the point or connection to be diverted. Use the 'Remarks' field to describe the diversion characteristics and help define the scope.

Attach the required documentation, and we will provide your request code.

Self-consumption or generation request

From the 'Grid Connection' drop-down, select 'Self-consumption/generation' and choose the request type that fits your case.

To identify the consumption and generation points:

•       Consumption points: Identify them by their CUPS (Supply Point Universal Code). If they do not have a CUPS yet, use the code from your ongoing new supply request. Then position them on the map.

•       Generation points: Add them by providing their address, pinpointing them on the map, and detailing their facilities and technical characteristics. If there is more than one generation point, add them one by one.

Once all points have been registered, the system will display the requested access capacity (which defaults to the installed generation capacity). You can change this if you wish to request an access capacity lower than the installed capacity.

Attach the required additional documentation, and we will provide your request code.

Simulation prior to submitting your request

Before opening a request, you can simulate to evaluate which option suits you best:

•       Simulation of technical and economic conditions for a supply: Evaluate the conditions before submitting the final request.

•       Simulation of self-consumption via the distribution network: Check if your planned consumption and generation points meet the RD 244/2019 conditions to form part of the same self-consumption setup (CAU). Identify the consumption points by their CUPS or ongoing new supply request, and indicate the geographical location of the generation facilities. We will tell you whether or not they meet the conditions. Based on the result, you can decide whether to proceed with the registration or postpone it.

Go to the 'My processed connection requests' menu. The requests you see will depend on the role you logged in with: personal, representative, or employee.

Inside each request, you will find:

•       The current status and the next steps to completion.

•       All sent and received documentation.

•       The option to provide additional documentation and accept the technical and economic conditions.

•       Specific information in additional tabs at the bottom of the screen.

The two tracking phases

The tracking chart shows the process divided into two phases:

When your request reaches the 'Pending offer acceptance' status, you can accept the technical and economic conditions in two ways:

•       Online payment: Click the 'Online payment' button and pay securely via bank card or Bizum through a secure banking gateway. You can also access the gateway using the link provided in the conditions themselves. The payment can be made by the applicant or their authorised representative, and by default, it generates an invoice in the applicant's name.

•       Bank transfer: Make the transfer to the account indicated in the conditions and attach the receipt by clicking 'Attach proof of payment'.

The CAU (Self-consumption Code) uniquely identifies each self-consumption installation. It links all its consumption and generation points. It is 26 digits long and is assigned by us as the distribution company.

It can be requested by the installer, the end customer, the developer, or any representative of the customer. Access this via your private area.

Information required to request it

•       Access and connection request code for the generation facility, if you have one.

•       CUPS for the consumption associated with the self-consumption setup. For collective installations, simply providing any one of the participating CUPS is sufficient.

•       Type of self-consumption: individual or collective.

•       Section: without surplus or with surplus.

•       Subsection, if applicable: with compensation; without compensation and a single access contract; or without compensation and an additional auxiliary services contract.

What you will need the CAU for

•       Dealings with the Administration: For low-voltage installations with a generation capacity of less than 100 kW.

•       Modifying your contract with your supplier: For high-voltage installations or those with a capacity equal to or greater than 100 kW.

•       Queries or complaints with us: For any administrative tasks related to your installation.

Operational Notifications are the mandatory advance notices you must obtain before commissioning your generation facility, as established by Royal Decree 647/2020. You can view and process these from the Self-consumption/Producers menu in the private area.

Generation milestones (RDL 23/2020)

From within your generation request, you can directly certify the Generation Milestones required by Royal Decree-Law 23/2020.

Downloadable documents for Operational Notifications

We provide the following document templates:

•       HV Protection Adjustment Agreement.

•       MV/LV Protection Adjustment Agreement.

•       MV-LV Protection Adjustment Agreement – Balearic Islands.

•       Operational Protocol for energising HV facilities.

•       Final Electricity Generation Module (EGM) Certificate to be issued by a certified installer.

• Obtaining a communications receipt.
• Queries regarding requests.
• Cancellation of ongoing requests.
• Reporting platform incidents.
• Changing the applicant or representative on a case.
• Specific actions available in the tracking section beyond accepting/paying.
• Exact document types valid for proving: ownership/lease/land use
• Platform technical restrictions:
  • maximum file size
  • supported formats