Reporting fraud

Electrical fraud seriously endangers the safety and health of consumers and third parties by violating regulations, increasing the risk of electrocution, fire, and death.

Fraud image

If you have noticed anything unusual that could constitute a suspected case of electricity fraud, please report it to us anonymously.

By doing so, you will be helping to ensure that other customers do not have to bear the cost of electricity fraud, and you will be helping to prevent potential accidents that could pose serious risks to people’s health and safety.

You will simply need to provide us with information about the supply (particularly its location) so that we can identify it and proceed to inspect the installation.

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Fraud and metering anomalies
  • How can I find out the status of a complaint?

    • All complaints are handled by e-distribución, but due to the Data Protection Act, we are unable to provide information about any reports that have been made.

  • My house has been squatted in and someone has illegally connected to the network. What can I do?

    • You must report the illegal connection, this offence is described in Article 255 of the Criminal Code.

  • I have received a notification of an anomaly in my electrical installation. What should I do to fix it?

    • In the communication received, we explain the anomaly detected and whether it is your responsibility to normalize the situation detected in the installation. 

      If the anomaly is in the installation, it is your responsibility to normalize it, so once it has been repaired by an authorized installer, you must notify us so that we can check that your installation complies with regulations. 

      If it is a fault with the rented metering equipment, we will take care of its replacement, for which you must provide us with access to said equipment. 

      If you have any questions, we will provide you with the telephone number and email address of the team managing your file in the same communication so that you can resolve them. 

  • How can I pay a debt resulting from fraud?

    • If you have a contract, you must manage the debt with your supplier.

      If it is a debt resulting from fraud without a contract, contact the telephone number or email address that appears in the various communications you have received. 

  • Do I need to report anomalies in my metering equipment?

    • If you detect anomalies in your electric meter (display off, electric meter burnt or signs of having been tampered with, impacts, etc.), even though these are not associated with fraud, you must report them by calling us at 900 878 119, after which we will open an incident report to check the metering equipment as soon as possible.  

  • Why was a report opened for my supply point?

    • We have detected an anomaly in your metering equipment or connection installation that can lead to incorrect or inexistent energy readings. In this case, a report must be opened and processed and energy readings must be taken before the situation can be restored to normal.

  • How is a report processed?

    • You can check all of the information associated with processing your report in the Processing reports section or by contacting us at 800 760 220 so we can describe the steps you need to take to process your report.

  • What documents do I need to provide to identify myself and process my report?

    • If you are a legal person, you can provide us with the documents that identify you as a person authorized to represent the affected entity. If you are an individual, you can use your National Identity Document.